Frequently asked questions

Booking a class

What is Introwise?

Introwise is a platform which connects tutors and students. It manages the booking and payment system and the video-conferencing technology.

What happens when I book a class?

You receive confirmation of your booking in your email, along with an Introwise link for your class. When it is time to start the class, click on the link and you will find me waiting for you. Reminder emails are sent 24 hours and 2 hours before.

What payment system do you use?

We use Stripe, the world’s largest and most trusted online payment system. After payment, you will receive a confirmation and a pdf invoice in your email.

What if I need to reschedule a class?

No problem. We offer a fully flexible service. You can cancel a class with 12 hours’ notice. If you have bought a package, your lesson token will be returned to reschedule at a future date.  

Booking a package of classes

How do I book a package of classes?

Simple! When you buy a package, Introwise sends you a confirmation email with a link which says “Use your package.”

Click on the link to book one or all your classes (as you wish).

Do I need to book all my classes at once?

No. Your classes will remain on the system until you use them. To book a class, go back to the package confirmation page and click “Use package” or go to ANY other Introwise email confirming a lesson booked on this package and click on the link which says:

 “See the remaining sessions and book your next session here.”

What if I need to reschedule a class?

Go to the Introwise confirmation email that you have booked and click on the link which says:

“Can’t make it? Use this link to cancel or reschedule.”

There you can cancel or reschedule your class.

When does the package expire?

You have 180 days or 6 months to use your package – plenty of time to complete your classes.

 What if I have bought a package but can no longer do the classes?

If you no longer wish to have classes with Skyrocket English, write to me at andromeda@skyrocketenglishclass.com with your reason for cancelling the course and I shall refund you the money for classes you have not taken.

Skyrocket Classes

How does Skyrocket English work?

Skyrocket English classes focus on speaking. In the first 50% of the class you will speak about a real-world topic, chosen by you for your homework activity.

In the second 50% students generally practice either grammar, vocabulary or pronunciation (or a combination) with all language points taught through targeted speaking exercises known as oral agility.

Finally, you will be given a comprehension exercise for homework with a podcast or video (of their choice) to consume which you will speak about next class. Extra homework activities are available – do as much or as little as you want.

What is oral agility?

Oral agility is targeted exercises to practice grammar and vocabulary points through speaking. It mimics the way you learned your native language as a child, but in a condensed form allowing you to expand your knowledge of English, putting more and more complicated sentences together, almost without thinking.

Do you teach business English?

Yes, I have taught business English for six years, working with clients such as Gucci, Sace, Fedrigoni and more. I can expand your business vocabulary, help you practice for an interview, a big meeting with clients or just improve your communication skills for everyday situations at work.

What ages do you teach?

I teach teens and adults.

How much does Skyrocket English cost?

We offer competitive prices for our services. Check out our pricing page for more information.

Do you offer discounts?

Yes, if you are a Skyrocket English student and someone buys a class or a package of classes from Skyrocket English thanks to your recommendation, we’ll give BOTH the new student and you 10% friends and family discount. If you have a friend who wishes to buy classes, write to me at andromeda@skyrocketenglishclass.com to claim their discount code. Once they have booked a session, I will then send you your discount code.